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Moooofin i am banned for payment error , What do i need to do? And how long do i must to wait for a answer from the support email?

Hi pinksparkleWolf, I buy on 19-11-2015 my iron rank the next day i want to join the server than i am banned for Payment error what do i need to do? pls help me and how long i will get a answer back from the support email?

banned reasen: Payment error Help me <-----

Moooofin what do i must to do i have a payment error ? i buy iron rank and now i am banned for payment error pls help me!

I buy 19-11-2015 my iron rank and the next day i wanna join cubecraft its says you are banned resean: Paymen error my money is gone what do i need to do? Print screens: 1: http://prntscr.com/953yj5 2: http://prntscr.com/953z1d Help me guys, That will be great sorry for my bad english ...

Banned Help me