chat ban

Hello, i got a question and is why mi friend are muted? He are muted since 2020 i dont remember what month but he doesn't is toxic or something. I wanna know how he can be unmuted. Thanks. (Sorry if i write something bad is because im learning how to speak english)

Hello, I received a chat ban about a year ago on cubecraft.net of the Bedrock Edition. Means I can write something in the chat, but the messages can't be seen by the other players. I thought the ban would go away over time, but after a year I still have it and I am also level 42 so I don't want...