Discord Discord Helpers

[pvpgamer_mc]

Discord Helper :

I Suggest adding a trained discord helper who helps while the main staff is offline or busy at a certain time.

This movement will help several of the community members to solve their problems quickly and don't let the member feel disinterested in his affairs.

 

[Keanu]

I mean..right now Discord is well moderated plus if someone asks something in #staff-help a staff member normally answers in just few minutes?
I don’t see why we need this :3

 

[pvpgamer_mc]

I mean..right now Discord is well moderated plus if someone asks something in #staff-help a staff member normally answers in just few minutes?
I don’t see why we need this :3

I think that there are some delays in responding at some times, which causes the person to wait for some time to get the information he wants or help. The point of my suggestion is to help quickly when the staff is not here or offline, bussy.

 

[TeamTMS]

Hi there,
I really don't see a need for having a separate helper position for Discord at this point in time. CubeCraft tend to have all helpers in one position, Discord, Web, and server(s).
CubeCraft will be getting many more helpers and moderators throughout the year, so it would be very hard for your question to be missed.
Thank you for your suggestion anyways, but I do not feel this is necessary :)

 

[Livvv]

Even with discord Helpers, there might be some sort of delay for a staff member to respond due to timezones and when someone is asking something/when there's staff online.

I do understand why you would suggest this but all the current Moderators and Helpers keep track of everything on the server, forums and discord so I don't think that this is needed. It's better to just have someone who can help around all platforms instead.

 

[Stablish]

Staff are always online and they reply very fast to you after you tag them. Also, when a staff member goes offline another might join within the next few minutes so just wait for them to be online.

The current staff are very active in Discord at the moment so I don't see why this is suggested, sorry though :)

 

[its_Marto03]

I think that there are some delays in responding at some times, which causes the person to wait for some time to get the information he wants or help. The point of my suggestion is to help quickly when the staff is not here or offline, bussy.

For example yesterday: a user who waited 8h to be told something and they have not attended.
Greetings!

 

[Ma7mouD]

If you mean (#staff-help) I don't think this is a good idea because it is called "staff help" that the staff members should help you not the regular members, and maybe someone of regular members isn't familiar with all the rules and you ask something and they give you a wrong answer and not the right one, so I feel tagging the player who asked for help in the other text channels and try to help him is a better solution and you will still get an accurate answer from the staff member to your issue because the staff member answer will be trusted.

 

[Keanu]

For example yesterday: a user who waited 8h to be told something and they have not attended.
Greetings!

Actually, lets not take things out of context, they're saying it has been 8 hour sinds they made a bug report but it hasn’t been handled yet.

 

[Priley]

Even with discord Helpers, there might be some sort of delay for a staff member to respond due to timezones and when someone is asking something/when there's staff online.

I do understand why you would suggest this but all the current Moderators and Helpers keep track of everything on the server, forums and discord so I don't think that this is needed. It's better to just have someone who can help around all platforms instead.

To add on this: you don't need a special Discord role to help people :)

 

[pvpgamer_mc]

If you mean (#staff-help) I don't think this is a good idea because it is called "staff help" that the staff members should help you not the regular members, and maybe someone of regular members isn't familiar with all the rules and you ask something and they give you a wrong answer and not the right one, so I feel tagging the player who asked for help in the other text channels and try to help him is a better solution and you will still get an accurate answer from the staff member to your issue because the staff member answer will be trusted.

Well not regular members who will help, a trained members who will ^.^

 

[Ma7mouD]

Well not regular members who will help, a trained members who will ^.^

and how we can know if it is a trained member or regular? while they all have the same rank??

 

[_The13thDoctor_]

To add on this: you don't need a special Discord role to help people :)

Right like if I see there are no moderators online and someone needs help with link to something or a question I typically DM and see if I can help them. This is much easier then making a whole new role especially when 2020 is expected to get many many new helpers.

 

[its_Marto03]

If you mean (#staff-help) I don't think this is a good idea because it is called "staff help" that the staff members should help you not the regular members, and maybe someone of regular members isn't familiar with all the rules and you ask something and they give you a wrong answer and not the right one, so I feel tagging the player who asked for help in the other text channels and try to help him is a better solution and you will still get an accurate answer from the staff member to your issue because the staff member answer will be trusted.

That is also true, I do not think that all the members of the discord know the rules as well as the Helpers and Moderators and I do not know to what extent it is easier for you to trust the members.
Greetings!

 

[its_Marto03]

Right like if I see there are no moderators online and someone needs help with link to something or a question I typically DM and see if I can help them. This is much easier then making a whole new role especially when 2020 is expected to get many many new helpers.

For that you have to know the rules very well, you have to keep that in mind and you can't go wrong because if you don't stop being helpful. I hope you know what you say and make sure 100% of what you say (I do it too huh, I mean don't worry)

Greetings!

 

[zRinne]

I've said to some players before but you do not need a rank to help anyone.
Like the people who have commented here, you can always reply to them in another channel (e.g. #English ) and tag them.
I feel like the role isn't needed because that basically just described the staff team, only with their prefix changed.
Even if this were to be implement, the discord-helpers wouldn't always be available either since we're all, afterall, humans who have our lives and different timezones.
It's not a bad suggestion though, so don't worry about it.

 

[Joggg]

I mean why if u can also have, https://www.cubecraft.net/threads/discord-bot.227160/#post-1098086

 

[Marieke2001]

I mean why if u can also have, https://www.cubecraft.net/threads/discord-bot.227160/#post-1098086

The problem with that is, even if the bot has some form of artificial intelligence, it still would never be able to recognize each questions and use an appropriate answer. People can formulate questions on so many ways, that it would even be impossible to help for AI bots. Staff-help needs responses from staff members, since they really know the answer on most questions.