Force staff members to include their name when doing reports.

[Gainfullterror]

Title says it all. I just had one denied due to "lack of evidence" and I can't even contact the staff member that denied it to talk about it since he/she didn't provide their name in the report message.
Yes, I can contact other staff members, but I specifically want to talk to the one who denied the report.

By the way, if you recognize the message please tell me.
Edit: I found out who had denied it, but the suggestion still stands!

 

[Ducky]

I certainly agree with this. I had this once before, last week, and I still haven't found out yet who declined my report.

 

[Lezappen]

Most staff members here always sign...
I sign all my reports with "~Lezappen".
Some staff members may not be comfortable putting their names in deny messages to avoid backlash from unhappy reporters.
In this case :
You can directly message an administrator if you think your report wasn't handled correctly or would simply like to have more information as to why it was denied.
Though I would suggest:
If you have a denied report you can always post the evidence in the #staff_help channel in discord stating that it got denied and asking for more information.
But please remember that it is not an obligation to message the staff member that dealt with your report directly. There will always be a staff member to forward it on to an administrator if needed.

 

[_The13thDoctor_]

Title says it all. I just had one denied due to "lack of evidence" and I can't even contact the staff member that denied it to talk about it since he/she didn't provide their name in the report message.
Yes, I can contact other staff members, but I specifically want to talk to the one who denied the report.

By the way, if you recognize the message please tell me.
Edit: I found out who had denied it, but the suggestion still stands!

YES YES YES!!!
I agree I get pretty angry when a legit report is deined and I cant ask why!

 

[Gainfullterror]

Some staff members may not be comfortable putting their names in deny messages to avoid backlash from unhappy reporters.

Yes, however:

Dealing with the backlash happens all of the time, so being thick-skinned is an important trait for the staff.
The backlash from reporters isn't even that bad. You can see it in the Discord server occasionally and most are pretty calm.

You can directly message an administrator if you think your report wasn't handled correctly or would simply like to have more information as to why it was denied.

The problem I have with this is: Why send it to the administrators? They're busy enough as is, and reports aren't really their job. Moderators and Sr. Moderators are in charge of doing reports in most cases.

Though I would suggest:
If you have a denied report you can always post the evidence in the #staff_help channel in discord stating that it got denied and asking for more information.
But please remember that it is not an obligation to message the staff member that dealt with your report directly. There will always be a staff member to forward it on to an administrator if needed.

Posting it in staff help will just end up in people telling me to
A. Report it on the site
B. Talk to an admin about it
C. Tell me exactly what was written down on the message
I don't want to message an admin about it since: The same staff member might make that mistake again, and I want to make sure that they can get it right next time. It's much more simple for us, and much more helpful for the staff team. I don't want to pick any of these options as I specifically want to speak to the one who had denied the report.

Quick question: Is it required for an admin to deal with denied reports which were actually valid? Or can moderators deal with it themselves?

 

[Grimmay]

Fully agree with you. Even if you were to ask in Staff Help, you will just get bombarded with tags in #english (which I personally think shouldn't be allowed in the first place, it's basically bypassing the rules).

I've heard before of times when staff have put other staff members names when answering reports to protect themselves from any issues, adding their name should be mandatory. From what I know, when staff log in, their names are not logged, so enforcing this new idea could be an issue.

Overall, Good idea. 100% support it.

 

[Lilleh__]

+1 a message should appear at the top of the box that comes up like this:

(accepted/rejected) by *insert staff member's name here*

 

[XiiKa]

Agreed, if a report is denied for some reason, and the one that send in the report is 100% sure someone broke the rules,
We should be able to ask questions about the declined or closed reports..

 

[The NightGhost02]

I agree with your suggestion. It's good to know who denied your report so u can disused why it get denied. If u wanna know some more details or just need to ask a question about the report.
And sometime a staff maybe forgot to add they signature.

 

[Lezappen]

Yes, however:
View attachment 136267
Dealing with the backlash happens all of the time, so being thick-skinned is an important trait for the staff.
The backlash from reporters isn't even that bad. You can see it in the Discord server occasionally and most are pretty calm.


The problem I have with this is: Why send it to the administrators? They're busy enough as is, and reports aren't really their job. Moderators and Sr. Moderators are in charge of doing reports in most cases.


Posting it in staff help will just end up in people telling me to
A. Report it on the site
B. Talk to an admin about it
C. Tell me exactly what was written down on the message
I don't want to message an admin about it since: The same staff member might make that mistake again, and I want to make sure that they can get it right next time. It's much more simple for us, and much more helpful for the staff team. I don't want to pick any of these options as I specifically want to speak to the one who had denied the report.

Quick question: Is it required for an admin to deal with denied reports which were actually valid? Or can moderators deal with it themselves?

It is not up to the players in staff help to say if the report is valid or not, moderators there can give their own opinion, I did say in what you quoted from me, that you also need to state that you did indeed report the players but that the report has been denied.
If you want to talk about how a report has been handled, an admin is who you need to talk to, if you think a mod missed something and didn't leave his name, you don't have a choice but to address yourself to an admin.
It's better to talk to other mods if what you want to know is more about the status of the report itself. I know backlash from reporters isn't bad but I don't know what other reason there would be to not sign the report.

 

[Injunction]

I don't think it should force them to do it
as I don't see why do so
if they want to, than they can but
why should they have to

 

[Gainfullterror]

I don't think it should force them to do it
as I don't see why do so
if they want to, than they can but
why should they have to

Did you... not read the entire thing or?
I stated why they should.

 

[Injunction]

Did you... not read the entire thing or?
I stated why they should.

okay I know why you were doing it
when I asked why it was a rhetorical question

 

[Britney Spears]

I agree as it's a lot more convenient to just go straight to the moderator in question instead of having to go through several annoying and unnecessary steps in order to speak with the staff member that denied your report. I also have to add that many companies always include the names of their employees when they're helping a customer so the customer could always go to that one person who helped them in the first place which means that they already understand what's the problem and that there's no need to explain everything over and over again.

 

[Gaaabb]

I think it is very important to put their 'names' after the report message, so the reporters can always contact the 'staff' member who denied/declined the report, so i totally agree ;)

 

[JasperEdits]

Title says it all. I just had one denied due to "lack of evidence" and I can't even contact the staff member that denied it to talk about it since he/she didn't provide their name in the report message.
Yes, I can contact other staff members, but I specifically want to talk to the one who denied the report.

By the way, if you recognize the message please tell me.
Edit: I found out who had denied it, but the suggestion still stands!

True, this happened to me once

 

[TeamkillerYT_CG]

Title says it all. I just had one denied due to "lack of evidence" and I can't even contact the staff member that denied it to talk about it since he/she didn't provide their name in the report message.
Yes, I can contact other staff members, but I specifically want to talk to the one who denied the report.

By the way, if you recognize the message please tell me.
Edit: I found out who had denied it, but the suggestion still stands!

i for one differ, if they are forced to show their name then people getting denied will get angry sometimes, youve got to remember we have children on this server that do reports and some of them arent as mature as us adults, or even some of the teenagers in the server, so some may get declined and get angry at the staff member and verbally insult them, and we dont want that because all staff does is their hardest to fix issues and rid of rule breakers so i for one strongly disagree with this idea.

 

[Jaistrix]

i for one differ, if they are forced to show their name then people getting denied will get angry sometimes, youve got to remember we have children on this server that do reports and some of them arent as mature as us adults, or even some of the teenagers in the server, so some may get declined and get angry at the staff member and verbally insult them, and we dont want that because all staff does is their hardest to fix issues and rid of rule breakers so i for one strongly disagree with this idea.

Dealing with the backlash happens all of the time, so being thick-skinned is an important trait for the staff.
The backlash from reporters isn't even that bad. You can see it in the Discord server occasionally and most are pretty calm.

Being thick skinned like @Gainfullterror has already said, it a trait they say they have when applying :3 Just putting that out there...

 

[Passer]

Most of the reports I have are signed but every now and them I get a non-signed one. Yes I do agree with this idea that staff should have to sign there reports.

 

[Injunction]

okay I know why you were doing it
when I asked why it was a rhetorical question

Okay now that it has been a bit and it is less likely to turn into a giant fight
My reasoning for that is
Why not just have staff members explain why it is a lack of evidence
Is it due to the video being laggy, not actually proving the players are hacking