Has there been a large increase of user reports being submitted?

[Ellie Williams]

Before: reports would get handled within hours, if not minutes.

Now: takes more than 24 hours to handle reports.

So... has there been a large increase of reports? If so, I assume it's due to the hacker problem?

 

[Lepzi]

Well if you go around cubecraft play different games you will see that the server has increased so much on hackers so that would mean more reports that means this makes the staffs work a lot harder.

 

[WolfShine]

Before: reports would get handled within hours, if not minutes.

Now: takes more than 24 hours to handle reports.

So... has there been a large increase of reports? If so, I assume it's due to the hacker problem?

Thats wierd. For me it takes them minutes to handle reports. I guess it just depends of the time of when your reporting.

 

[Spyridon Agnew Dragon]

I cant tell its always taken 3 days for my reports to get dealt with except for one which took 10 min

 

[Chimpeeze]

Thats wierd. For me it takes them minutes to handle reports. I guess it just depends of the time of when your reporting.

That's impossible.
Reports are dealt with based on old to new. So the older ones are at the top of the list and the newer ones at the bottom. Unless you're talking about a couple of months ago when they were quite quick with them.
I have reports from the 18th yet to be actioned. I'm guessing that staff are just struggling with the amount they receive.

 

[MagnificentSpam]

That's impossible.
Reports are dealt with based on old to new. So the older ones are at the top of the list and the newer ones at the bottom. Unless you're talking about a couple of months ago when they were quite quick with them.
I have reports from the 18th yet to be actioned. I'm guessing that staff are just struggling with the amount they receive.

Maybe he reported people for swearing in dutch or spanish. Those are handled out of order afaik.

 

[Chimpeeze]

Maybe he reported people for swearing in dutch or spanish. Those are handled out of order afaik.

That's a possibility, but given he believes that time of day affects the chances of the report being looked at quicker, I doubt it.

 

[Younisco]

There are different variables to which your report could be accepted / denied sooner:

• If someone else has created a report prior to yours, and that report is accepted, the system wipes all existing reports of that player that are currently open.
• If it's a language report (Dutch/Spanish) -- that is generally done by staff members who speak that language.

All reports are in chronological order, unless these variables get in the way. We go through reports one by one :) Sorry if there is a long way, as we understand that it may be frustrating. But we are having constant work done to lower these numbers.

 

[_Razz]

Just wondering how many successful reports you all have placed in. Ive put in 12 reports so far, 8 of them 'handled' with punishment, 2 closed due to multiple reports on same player, and 2 currently open. I have only been recording the past month, so never reported before then.

It seems to take 1-2 days for my reports to get handled/closed. I may not be checking that often, so some may have been handled quickly without me knowing about it. Maybe add an automatic email message when the report get closed to notify the creator of the report?

Also do you all put your hacker videos on public, or unlisted?

 

[Chimpeeze]

Just wondering how many successful reports you all have placed in. Ive put in 12 reports so far, 8 of them 'handled' with punishment, 2 closed due to multiple reports on same player, and 2 currently open. I have only been recording the past month, so never reported before then.

It seems to take 1-2 days for my reports to get handled/closed. I may not be checking that often, so some may have been handled quickly without me knowing about it. Maybe add an automatic email message when the report get closed to notify the creator of the report?

Also do you all put your hacker videos on public, or unlisted?

I've got 325 successful reports. That's from the last 3 months. Not played much cube this month though so not that much getting reported.
I don't think it's necessary for us to be notified of when they are processed, just check back once a day or so.
All my clips are public, it's nice to receive feedback from the people getting banned :p

 

[Ellie Williams]

• If someone else has created a report prior to yours, and that report is accepted, the system wipes all existing reports of that player that are currently open.

What would happen, if, say, there's a person who is both hacking and swearing. One person reports the swearing offense, and the other reports the hacking offense, and the swearing offense gets handled first. According to what you just said, the report of the hacking offense would get deleted, so staff would never know he hacked. Therefore, he would get muted, but not banned.


Would that happen?

 

[MagnificentSpam]

What would happen, if, say, there's a person who is both hacking and swearing. One person reports the swearing offense, and the other reports the hacking offense, and the swearing offense gets handled first. According to what you just said, the report of the hacking offense would get deleted, so staff would never know he hacked. Therefore, he would get muted, but not banned.


Would that happen?

I'm not sure about reports that result in a mute, but if someone gets reported for teaming and later for hacking, the report for hacking will get closed and the person only receives a one day ban. At least that's how it worked a few weeks ago.

 

[Despacito 2]

Well, in the old days it took about a week - month for a report to get done, unless you kept bumping and tagging staff on it.
Now it takes like 1 - 3 days. So I'm not sure.
We have a easier and better report system but we also have more rule breakers.
So I would say yes! The amount of users being punished on a daily basis has increased....

 

[Ellie Williams]

Well, in the old days it took about a week - month for a report to get done, unless you kept bumping and tagging staff on it.

It never took me that long.

 

[MagnificentSpam]

It never took me that long.

It was horrible. I remember compiling huge lists of reports and pm'ing them to mods becuse tagging new mods everyday in 50 report threads was too much work. And reports did get ignored forever if you didn't actively got a mod to handle it.
But right now it's the worst it has been for a few weeks I think, I have 18 open reports, some of them 4 days old. And no report of mine has been answered for 3 days.

 

[Despacito 2]

It never took me that long.

For me and most people it did.

It was horrible. I remember compiling huge lists of reports and pm'ing them to mods becuse tagging new mods everyday in 50 report threads was too much work. And reports did get ignored forever if you didn't actively got a mod to handle it.
But right now it's the worst it has been for a few weeks I think, I have 18 open reports, some of them 4 days old. And no report of mine has been answered for 3 days.

^^^

 

[Ellie Williams]

Do you guys think that the reports would get handled faster once the anti cheat gets finished?

 

[Loriayle]

Do you guys think that the reports would get handled faster once the anti cheat gets finished?

Wouldn't the anti-cheat just stop suspicious movement, such as bunny hopping or flying? Idk if there's a way that it will detect kill aura or hack clients specifically... I feel like since it's just kicking, a lot of the hackers could mellow their hacks so they could still play. What CC needs is more staff...

 

[Marieke2001]

Cube gets over 500 reports a day. That's a lot. It's hard for staff to keep that up. I noticed that sometimes a couple amazing Moderators clean it (almost) all up and new reports get handled in a couple hours.

 

[DocMenios]

as younb and others said above , there is a priority of reports and also staff can't sit down and start watching reports until they see yours , staff members have their own lives , as you know :)
-Thanks