Hello, this is a suggestion that's especially important for Sr.Mods, the recruitment manager and helper mentors. This is something that happens every new helper wave and it's quite a problem, as soon as members have been promoted to helper they start doing their duties after a few hours, like answering questions in staff-help and that's the problem here because after every single helper wave I see incorrect answers on the questions in staff-help the first few days which isn't good at all in my opinion.
I have been staff a year ago so I know the process a bit and without sharing too much staff information I can tell that helpers are getting thrown in the deep after they got promoted, they start answering questions without having the knowledge, this is something that happens every helper wave (it happened to myself as well). This is not something personal but something common and the victims are the community members who get incorrect information.
Helpers get helper training once they received their pink role (this is public information). They learn and get to know how everything works before getting their mod rank. My suggestion is that helpers get a basic training about answering questions in staff-help before they get their helper role. This is in my opinion very important to prevent helpers from giving community members incorrect information.
Once again, this is a suggestion mainly for staff members involved in helper training and I would like to hear their opinions. If you have any questions feel free to ask me.
I have been staff a year ago so I know the process a bit and without sharing too much staff information I can tell that helpers are getting thrown in the deep after they got promoted, they start answering questions without having the knowledge, this is something that happens every helper wave (it happened to myself as well). This is not something personal but something common and the victims are the community members who get incorrect information.
Helpers get helper training once they received their pink role (this is public information). They learn and get to know how everything works before getting their mod rank. My suggestion is that helpers get a basic training about answering questions in staff-help before they get their helper role. This is in my opinion very important to prevent helpers from giving community members incorrect information.
Once again, this is a suggestion mainly for staff members involved in helper training and I would like to hear their opinions. If you have any questions feel free to ask me.