Just an idea but maby if someone needs help and as fast as possible, or he/she isn't a member on the website or member of the discord server, there is a command like /helpstaff and the see the thing and can help. Because with this command you can ask a question to a staff member, and they can help you easier (hopefully). But to damage spam there must be a cooldown till you are able to say something again. Maby a good suggestion? I don't know.