Resolved my friend got banned

[moamin]

hes very sorry could you please unban him his name is HAYDAR2025

 

[Deleted member 343740]

Hello @moamin

There are currently no active bans on the account you provided. If you are certain you spelt the name right, your friend may be experiencing a blocked connection, on which all info can be found here.

Please do not hesitate to ask any further questions you may have.
Wishing you a nice rest of your day,

 

[moamin]

hes name is Haydar2025

 

[moamin]

could you please unban him

 

[moamin]

this is the picture

 

[Deleted member 343740]

You friend’s account itself is not banned, but their internet connection was automatically blocked by Sentinel, preventing them from joining our server on any account.

Connection blocks are automatically applied when a user is banned from the server, so it’s likely a different account was banned on their internet connection in the past.

Unfortunately, we can’t do anything about automatically applied blocked connections. They are usually temporary, so your friend will need to wait until it expires. As we can not share the duration of the block, I suggest your friend to try log in every few days to check if the block has expired yet.