Questions about moderation on CubeCraft...

[CeruleanPrism81]

Hello, CubeCraft Team!

I understand that criticism can be perceived in different ways, but I hope my message will be taken as an attempt to understand the situation and improve the moderation process.

Recently, I came across this post: Not a good fit for our community, where Capitan explained the reasoning behind the "Not a good fit for our community" ban. However, I have some questions.

For example, why do some players who, have threatened others, doxxed personal information, or even attempted to hack accounts, not receive permanent bans? There have been cases where players repeatedly violated the rules, forged evidence for appeals, and yet continued to remain in the game.

At the same time, if I express my opinion on a stream or react in a way that someone dislikes, I receive a punishment almost immediately. As ItzJuan said:

"As Nathie and Nightmare already mentioned, people who received the 'Unfit for our community' ban misbehaved really badly and thus were punished as they represented a risk to our community’s safety."

If this is truly the case, then why are the pieces of evidence I’ve provided regarding threats towards me and other players being ignored? Why do such violations go unpunished? This seems like selective enforcement, and I would like to understand why that is happening. T
I have also experienced long delays in the review of my safety reports sometimes waiting for months. This raises concerns about the fairness of the moderation system. For example, after my stream where I discussed the issue of drag-clicking, I was banned the next day for something I didn’t even do. Moreover, when I point out a player who is clearly breaking the rules, he may not be banned for months. Sometimes reports take so long to be processed that their "expiration date" expires, which is known to be no more than 14 days. There have been cases where a player has already been unbanned, but my report proving that he was bypassing his ban was not counted because it was expired. As a result, such players escape punishment despite obvious violations. It seems like facts are being ignored and moderation is not providing transparent answers - there are often evasive phrases and it feels like they don't care about the real issues.

So I think it's a bit hypocritical on the part of CubeCraft admins. It seems like the real rule breakers aren't being punished even when they go overboard.
I understand that some people may not like me, but moderation should be objective and treat all players equally. That is the foundation of trust in the community.


Thank you for taking the time to read this, and I hope to receive some clarification!

 

[CKelting]

Hello. I am going to break my response into sections to address each point that you have raised.



The Not a good fit for our community punishment which is a permanent ban that as Capitan has mentioned draws no wrong conclusions to the punishment. This punishment applies on a case-by-case basis with the conclusion being if the user has violated the rules and poses as a safety concern to all the other players on the network. To your first point of players who have violated rules and have gotten away with it, have you reported them, made a ticket? The best thing to do is report them and provide details and proper evidence which includes screenshots and recordings. It can just be a testimonial without evidence. Yes, there may be players who have gotten away with things like faking their appeal or slipped under our fingers, but no system is perfect as prefect doesn’t exist. The moderation team strives to stop as many of these players as possible and with community members help by reporting them and providing evidence, we can help bring down the number of people who do this.



If you think you have been unfairly or incorrectly punished, you can always create a staff feedback. This allows the punishment to fully be reviewed from all sides and decided upon whether the punishment was correct or not. You have the right to express your opinion, but it’s always a good standard to remain civil when doing so. Bring forth your concerns and questions without yelling, fighting, and pointing fingers, and we will do our best to answer them.



You mentioned that you have brought forth safety concerns before for yourself and other players. There is no selective enforcement when giving our punishment, especially when it comes to not a good fit for the community or network bans. All safety concerns must be evaluated and if there is evidence and it brings forth safety concerns then punishments will be applied accordingly. If you feel like you are unsafe and yours and other players safety concerns have gone unnoticed then please submit a player safety report or at the very least open a ticket.



In terms of timeframes for reviews of player safety reports there is only one Admin who handles and reviews all of them. All safety reports take time to review and work through to decide the correct course of action, the most severe being a network ban. I wish I could give a better explanation into why they take so long to review, but our Admins all have a ton on their plates so patience is key to these situations. All players’ safety reports will get viewed and evaluated to decide upon the best course of action to take.



Simply pointing out players who are breaking the rules is enough for punishment to be issued. Evidence is required in order for them to be punished. If you feel as though or witness a player breaking the rules on the server, record and report. If the report’s outcome is not what you were expecting you are more than welcome to start a conversation with the mod on the forums or open a ticket on Discord to discuss your report further.



In terms of reports expiring due to previous bans expiration dates mostly around bypassing bans, know that not every single bypassing ban is easy to verify. With Microsoft making it super easy to create a new Minecraft account (sadly I have seen someone create a new email and Minecraft account in under 3 minutes) the number of bypasses will stay constant. While we continuously work on new ways to prevent bypassing, we also rely on players submitting reports. Include any other accounts you think the players is bypassing and if there is any other evidence include it as well. In terms of punishments expiring, if the original punishment expires then all the other punishes will be removed as they technically are no longer banned. Though you brought up a concern that I will be looking more into and evaluating.



To conclude this, moderation does treat all people the same as equals. There is no priority based on the individual, personal connection, or anything else for the matter. It is one system that functions to provide a safe and fair experience for all members of this community. I tried to touch on all parts of your post, if I have missed anything or if you have further questions, feel free to let me know, and I will be happy to answer them.