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SanCookie

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Good job! But, @andyschofie, don't forget: If you do the MineCraft crime, take your MineCraft time. THIS WAS YOUR LAST CHANCE!
Feel one too:
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Sep 10, 2016
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Very nice to see the anti-cheat appeal system is evolving!
Now we may see fewer people publically asking about Sentinal bans. one less thing for mods to worry about!
I really like the way the discussion system has been set up as well. I hope it looks as clean on your end as it does on ours! xD
 

Eli

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View attachment 142648

It's been a while since we last updated our progress with Sentinel. This post contains a brief review of Sentinel's progress since it's highly anticipated release and insight on the new Sentinel appeal system.

The Goal
Sentinel, our in-house anti-cheat to ensure fair play across the network. It was planned to work in the background and be invisible to regular daily players to avoid any distractions from the game in hand. However, recently, Sentinel has started to inform players of its presence and accountable actions.

Progression
Released in early March 2017, Sentinel has made significant progress and has thus reduced the number of active cheaters on the network. As of this date, it has banned a total of 562,606 players. That is an average of 1,863 players banned every day, over 10,819 players banned every week, and more than 46,883 players banned every month. These numbers are consistently high and increase as Sentinel becomes smarter.

Sentinel has had developed rare cases of both major and minor false positives. These outbreaks were addressed as soon as possible once noticed by our intensive analysis process for all active detections. False positives are an issue in any anti-cheat and certain measures have been put in place to prevent and reduce the likeness of a player being falsely punished. Moreover, we believe that when Sentinel detects a cheater, they should be removed from the network instantly. However, in the early months, this was not possible and to this day, precautions are taken when implementing new detections. Although when a detection matures with a statistically low chance of false infractions, it is will issue a punishment instantly rather than through a ban-wave.

Future
As cheats advance so does Sentinel. This process is usually referred to as a cat and mouse game, between hackers, those that create cheats and exploits, and anti-cheat developers, those work to prevent cheats and exploits. In the not so distant future, we plan to transition Sentinel’s future detections to more heavily rely on artificial intelligence and machine learning. This will help us to identify new exploits more efficiently and help ensure a positive player experience on CubeCraft.

NEW Sentinel (Appeal) Conversation System:
With recent exposure to the community with respect to the Sentinel appeal process, we alternatively found a better solution. We have decided to move all communication for Sentinel-related bans from Discord to the appeal website. This will allow us to respond to inquiries faster than ever before. This will allow you, a valued player, to enjoy your time playing on the server with friends rather than waiting for a response, if you were falsely banned.

To successfully use this newly implemented system, please following the guideline below:

1. Once your (regular) appeal has been denied, a button should appear named "Discuss your appeal". This will open up a new conversation with a certified Sentinel staff member, whom will assist you with any concerns with your Sentinel ban.

View attachment 142126

2. You will be given a set of questions, dependant on the violations recorded by Sentinel, that will assist the assigned representative in making a fully-aware decision on your ban status. We insist that you include the utmost detail when it asks for a written response.

View attachment 142127

3. After all of the inquired questions have been answered, your conversation status will be set under review. It could take up to 2-3 business days for your review to be looked at due to the extreme volume of submitted appeals.

View attachment 142128

4. When your conversation inquiry has been reviewed, and if more information is requested, you will be able to converse with the assigned representative.

View attachment 142129
Amazing, it's incredible how much Sentinel has progressed since its release. I highly admire you and your work. Keep it up!
 

remio

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Wow, you guys are so proud of this anti-cheat but it still doesn't detect pretty much anything and false bans.
Nothing is perfect, even robots aren't.
There are not that many hackers on the CubeCraft server, but it's a fact there are more hackers playing 1.8 than 1.9+.
(I do never see hackers on the server, but although I am a few hours online everyday it could just be me though)
The only thing we can do against it is reporting the hackers, so the moderators can send the evidence to the developer of our anticheat: CrazymanJR. (I have heard it works like this, I could be wrong though)
Keep recording and reporting, and you did everything you could do to make the server a better place.
I can hear you thinking: "But everybody would use alts!".
Nothing to do about it.
I can hear you thinking again: "Use IP bans, then!"
Have you heard of VPN's? Not a good solution tho.
Just make sure that those hackers cheaters will not decrease the fun of your game. Just keep enjoying the server, even if there are cheaters!
But if they are annoying with their fly clients, report them here: https://reports.cubecraft.net/report ;)
Are you unfairly banned? Please appeal here: https://appeals.cubecraft.net/
Denied? Appeal again!
I hope you will read this, have a great day,
RemiO05 :)
 
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