Minecraft PC IP: play.cubecraft.net
Edit: I've barely or haven't spoken to you when I was a staff member, but I like this side we see from you in this thread :)
The response here is brilliant. I'm 100% sure the community appreciates this.
Problem is, I'm not quite sure I can truly believe that a change is going to be made.
To me, this just seems too familiar to the time when Mac left, the admin team was restructured (with the inclusion of a management rank), and then the server became significantly worse, with the sense of community completely gone.
Forum members have been complained one way or another since 2016, and despite this, the server has only gotten worse. I feel greatly that the members of the community have been seen as merely pawns against a massive corporate entity.
What are you going to do differently this time?
So this is a perfectly valid question.
Firstly, just want to address the whole corporate thing -- we're not some massive corporate, at best we are small to medium sized company. For us to act against our players would be to shoot ourselves in the foot. Yes we have servers and staff to pay but they are both fairly useless unless there are players! It's in all of our interests to provide the best experience for players and to grow where we can. If you feel we have deviated from this objective then these are genuine mistakes (we are far from perfect!) and not some large corporate conspiracy. Google already has all your data anyway.
When I think back to the previous times we've restructured how we run this has mainly been due to unexpected changes in staff. As such we've never had the time to proprely sit down and plan what we wanted to do - they have been "reactive" changes rather than "proactive". I think I mentioned in my post that from about October last year I spent some time looking at how we run things there and introduced a new way of that team working. Since around November I've been having a few chats internally about how both the staff team operates and as a follow on how we engage with the community as a whole. These are not plans which we've rushed together.
My focus over the next few weeks is going to be on the staff team. I believe that a great core of volunteers is key to any good online community and revamping the staff team will help foster positive community growth, so I'll give a few of my thoughts for this area:
A consequence of previous attempts is that they've resulted in a patchwork of policy and process - as evident from how stuff can fall through gaps (e.g. appeals not answered promptly, this suggestions forums, etc). This is the first time we've done a such a drastic rethink of how we to collaborate with both our staff team and our wider community (i.e. you folks!)
When me and (efc)Luke first sat down to reflect on the current state of the staff team we tried to trace back where all the components of process, rules and structure originated from within the staff team. Luke was actually one of the first staff manager back in 2014. Since then we’ve had five staff managers come and put their stamp on how the team operates: changing, adding and removing bits and bobs of stuff they did and didn’t like it.
Ultimately, it’s our belief that it’s time for a ground up rethink of how we operates. Internally we have some interal goals and strategy of what we are wanting to achieve but our thoughts on all the details are still in development. As I said we've only just started openly consulting about all this internally within the staff team and we will try and share as much as we can with the wider community when the time is right.
Change is always hard. Even with the best of plans stuff will go wrong. We fully expect these changes to cause some issues along the way - however with all your support I think we will come through this as a better server, ready and able to fully support our amazing community across our platform!
Hope that's answered your question?
I appreciate it. :)
Whilst I'm still not fully convinced (and I don't think I'll ever be fully convinced until I see change) I like where this is going.
When I said the 'massive corporate entity' phrase, it was more of a metaphor as to how disconnected the management team felt from us.
I really hope the entire management can begin to see the errors in their ways and start integrating back into the community again
I honestly believe the reason we see less hacking than before is because there are simply less kids trying to do so. Yes Sentinel has improved and yes I finally feel like my personal feedback on it (which I've had the opportunity to give a couple of times now) is actually being listened to, yet still I find non-lagging players who are obvioiusly reaching further than 6 blocks. To me, Sentinel was as a meme when she launched and to this day I find it hard to justify calling her anything else.
So i've been here for almost five years. This reply has been the best i've seen from management thus far and this is the reply people have been wanting for some time now. Yes, I know some of the management members put their effort and time into the forums, but members can barely see it. This is actually one of the few times i've seen a thread getting a full and honest explanation These kind of replies do let people know that you care for the forums and put time and effort in it. I really appreciate this kind of a response, so eh, thanks :).
Edit: I've barely or haven't spoken to you when I was a staff member, but I like this side we see from you in this thread :)
As a follow up, I've responded to another similar thread here: https://www.cubecraft.net/threads/cubecraft-problems-v3.224963/#post-1087450
The response here is brilliant. I'm 100% sure the community appreciates this.
Problem is, I'm not quite sure I can truly believe that a change is going to be made.
To me, this just seems too familiar to the time when Mac left, the admin team was restructured (with the inclusion of a management rank), and then the server became significantly worse, with the sense of community completely gone.
Forum members have been complained one way or another since 2016, and despite this, the server has only gotten worse. I feel greatly that the members of the community have been seen as merely pawns against a massive corporate entity.
What are you going to do differently this time?
So this is a perfectly valid question.
Firstly, just want to address the whole corporate thing -- we're not some massive corporate, at best we are small to medium sized company. For us to act against our players would be to shoot ourselves in the foot. Yes we have servers and staff to pay but they are both fairly useless unless there are players! It's in all of our interests to provide the best experience for players and to grow where we can. If you feel we have deviated from this objective then these are genuine mistakes (we are far from perfect!) and not some large corporate conspiracy. Google already has all your data anyway.
When I think back to the previous times we've restructured how we run this has mainly been due to unexpected changes in staff. As such we've never had the time to proprely sit down and plan what we wanted to do - they have been "reactive" changes rather than "proactive". I think I mentioned in my post that from about October last year I spent some time looking at how we run things there and introduced a new way of that team working. Since around November I've been having a few chats internally about how both the staff team operates and as a follow on how we engage with the community as a whole. These are not plans which we've rushed together.
My focus over the next few weeks is going to be on the staff team. I believe that a great core of volunteers is key to any good online community and revamping the staff team will help foster positive community growth, so I'll give a few of my thoughts for this area:
A consequence of previous attempts is that they've resulted in a patchwork of policy and process - as evident from how stuff can fall through gaps (e.g. appeals not answered promptly, this suggestions forums, etc). This is the first time we've done a such a drastic rethink of how we to collaborate with both our staff team and our wider community (i.e. you folks!)
When me and (efc)Luke first sat down to reflect on the current state of the staff team we tried to trace back where all the components of process, rules and structure originated from within the staff team. Luke was actually one of the first staff manager back in 2014. Since then we’ve had five staff managers come and put their stamp on how the team operates: changing, adding and removing bits and bobs of stuff they did and didn’t like it.
Ultimately, it’s our belief that it’s time for a ground up rethink of how we operates. Internally we have some interal goals and strategy of what we are wanting to achieve but our thoughts on all the details are still in development. As I said we've only just started openly consulting about all this internally within the staff team and we will try and share as much as we can with the wider community when the time is right.
Change is always hard. Even with the best of plans stuff will go wrong. We fully expect these changes to cause some issues along the way - however with all your support I think we will come through this as a better server, ready and able to fully support our amazing community across our platform!
Hope that's answered your question?
You sir have my respect to post such a great and well made answer about the 2 critique threads. The fact that you answered means that management still cares about the server. I'm still a bit sceptical, but I'm looking forward what 2020 will bring for Bedrock but also for Java. Good luck with that. You've restored my faith for a little bit. Props to you.
I appreciate it. :)
Whilst I'm still not fully convinced (and I don't think I'll ever be fully convinced until I see change) I like where this is going.
When I said the 'massive corporate entity' phrase, it was more of a metaphor as to how disconnected the management team felt from us.
I really hope the entire management can begin to see the errors in their ways and start integrating back into the community again
yuppp cubecraft cringe, remember that one resigned staffmember a couple of years ago (can't seem to remember her name) who joined on under a fake name heavily critisizing cubecraft while trolling the entire forums? She was IP-banned within 2 weeks or something lmfao.
I've been falsely banned by sentinel 3 times now, one of which was quite recent.
I honestly believe the reason we see less hacking than before is because there are simply less kids trying to do so. Yes Sentinel has improved and yes I finally feel like my personal feedback on it (which I've had the opportunity to give a couple of times now) is actually being listened to, yet still I find non-lagging players who are obvioiusly reaching further than 6 blocks. To me, Sentinel was as a meme when she launched and to this day I find it hard to justify calling her anything else.
Solo puedo decir una cosa: ¡Gracias, gracias y gracias! Para prestarme atención, para ver que realmente no estoy equivocado. Creo que deberíamos unirnos para pedir soluciones o explicaciones porque somos los jugadores que hacen que Cubecraft siga vivo. Creo que puede ser mucho mejor de lo que es y la gente no iría a otros servidores si funcionara como debería.
I can only say one thing: Thank you, thank you and thank you! To pay attention to me, to see that I'm really not wrong. I think we should join together to ask for solutions or explanations because we are the players that make Cubecraft still alive. I think it can be much better than it is and people would not go to other servers if it worked as it should.
I can only say one thing: Thank you, thank you and thank you! To pay attention to me, to see that I'm really not wrong. I think we should join together to ask for solutions or explanations because we are the players that make Cubecraft still alive. I think it can be much better than it is and people would not go to other servers if it worked as it should.
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