Hello, CubeCrafters!
Have you always been interested in how our recruitment team works? Do you wonder what being a Helper means? Are you curious about what changes we pushed out with our latest update? If that's the case, you're at the right place, as we'll cover it all in this thread!
Member → Helper
It's no secret we have an amazing recruitment team ready to handle all of your applications. When you create an application, it gets added to the list of dozens of other applications. A new application will appear at the top of the list, which is why our team always starts handling applications from the bottom. This is in an attempt to ensure everyone's application gets handled between 1-3 days.
Our desire is to have this process be amazingly fast!
(Unfortunately, a lot of these applications do get denied. In fact, according to Priley's statistics, only 1.3% of applications make it to the successful stage. Prior to 2020, this was 0.1%.)
Considering Stage
If an applicant meets the minimum requirements and does not get denied right away, they are being considered. We use this stage to filter out the candidates we deem unfit and where we move the ones that really stand out along in the process. In this stage, the recruitment team takes a deeper look into each applicant, into their posts and report history, to try to figure out if they are dedicated and a good fit overall.
Sadly not everyone is accepted. This can happen for multiple reasons; we might feel their activity is not satisfactory, or that their behaviour is not up to our standards, or a combination of those and other factors. If the applicant doesn’t go through, we always explain the reason behind our decision in the denial message. If you want to improve your chances of making it through, check the Applicant Guidelines section on this article for some qualities we are looking for!
Meanwhile, if an applicant is one of those that stood out, they move on to the interview stage!
Interview
This may be one of the scariest moments for our applicants. Just the thought of getting in a one-on-one call with a SrModerator seems frightening. Yet, afterward, a lot of candidates feel relieved as it wasn’t too bad of an experience.
One of the most important things for us during this whole journey is guidance. We have all been there, even I had interviews back in 2017. We know how stressful it can be, which is why we want it to be as relaxed as possible. The last thing we want to achieve with our interviews is scaring or stressing out our applicants.
There are a lot of backend things we need to take care of when setting up the Discord. For most of it, we, unfortunately, can’t go too much into detail. However, sometimes things do not go as planned.
Steps & Double Checking
When adding waves, we have to go through a few steps in order to be fully prepared for that wave. We need to make sure all the groups are properly divided. Depending on numerous factors such as languages, time zones, and versions; we try to put people together who are a good fit. Usually, we prioritize version first, then language, then time zone.
These Helper groups need to have Mentors and even SrModerators assigned to them. Mentors are the main teachers during the trial, ensuring our Helpers reach their full potential to work their way to the Mod rank. They handle their reports, handle training sessions, and overall chat, all while ensuring our Helpers have a fun and meaningful experience. SrMods are the backup, so to speak. They are there to help out mentors when necessary, along with providing our Helpers with daily reports.
Once we have our groups in place, it's time to add the necessary equipment to get the ball rolling. We work a lot on Notion as it allows for us to get everything organized and keep it all simplified for Helpers. Once the templates are all in place, we are good to go!
Then when everything is ready behind the scenes, we'll start inviting our Helpers.
Wave Changes
One of the things you might have noticed by now is that trials have become a lot shorter. Months ago, we did not have a set in stone trial that gave us the necessary flexibility to structure our waves. Waves could take up to months before the final Helper got promoted.
The length in time between becoming a Helper and the last one becoming a mod would cause fewer waves. Since we now have almost doubled our efficiency, we can take on twice as many waves as before. This ultimately leads to faster considering stages as well!
Half a year ago, it could take up to four months for someone to move from the considering stage to the interview stage. At this moment in time, the average waiting time has been decreased to a month! What an upgrade! 
(We try to plan our waves as precise as possible. Our goal is to let a new wave in when our current wave has finished its trial.)
What Makes It All A Trial?
Faster waves do not suddenly happen overnight. In order to do so, we had to change the trial as a whole. Our current system did not meet up to the expectations of the word trial. There was an extremely high success rate and almost everyone who got to Helper, eventually got to Moderator. Therefore, the whole aspect of a trial completely falls apart. We wanted to change it up, which has been an adjustment for us all.
Our main goal was to shorten waves and make them more challenging. Therefore, we went from having very flexible waves to now having a more structured trial, keeping it to a rough twenty days in length. When the trial is completed, a Helper either has a chance to succeed or fail. How that works will be discussed in a later topic. Everything within the trial remains the same, but the length of it has decreased quite a bit but remains slightly flexible if there is a specific reason that the Helper needs a little more time.
When a Helper completes their trial and meets up to the expectations required to be considered Mod-ready, they get a chance to take on the final test. This will decide whether they get promoted or, unfortunately, removed from the team. These results are considered alongside their entire trial period.
In the past, most Helpers had the chance to do a second test in case they failed the first one. As of now, we changed it to one chance. One chance might seem harsh, but roughly 70-80% of all Helpers succeeded on their first try. However, do not worry, just because you may fail, doesn't mean you're blacklisted or excluded. If you do fail the trial, you'll get a small time-out and are always welcome to apply again in the future! This ultimately shows your dedication and perseverance! We encourage people to try again because sometimes all you need is another chance. As the saying goes, hard work pays off!
There are several other changes we made during our brainstorming sessions, but there is too much to cover in this thread. We have been thinking about these changes for almost two months, and with these changes in mind, we as a team are extremely proud of where we're at right now and being able to watch the system evolve over the years.
Taboo?
Unfortunately, a trial is meant to bring ups and downs. It's a learning process for everyone and will not always bring the perfect outcome. We know it came as a surprise to everyone that quite a few Helpers got demoted over the past few months. Removals from the Helper team rarely happened before and therefore, everyone associated it with a bad thing. When you see someone getting removed from the team, you can only think of one reason: they did something bad. However, that is no longer the case!
The trial has gotten slightly tougher and Helpers have less time to finish the trial compared to how we handled it months ago. This includes the requirements a member needs to apply for the position. With the changes to those, we had desired to allow for us to train the Helpers rather than have a 'Mod ready' mentality. However, this does mean some may not be able to meet up to the standards, while others might just need more time. Just know this is not a bad thing at all! If you see someone getting removed from the trial, give them a little support! I'm sure they'll all appreciate it!
Fun Statistics
Just like the last Behind The Cube I thought it would be fun to add some fun statistics. All data starts after the implementation of forums applications from February 7, 2020:
Thank you!
We've made these changes with one reason in mind: to make our Helpers the best version of themselves, while ensuring we have a smooth process along the way! Our applicants are always our number one priority and we want what's best for them. Our system is far from perfect, but we're learning every day!
Thank you all for reading all the way through! Good luck to everyone who wants to apply!
Have you always been interested in how our recruitment team works? Do you wonder what being a Helper means? Are you curious about what changes we pushed out with our latest update? If that's the case, you're at the right place, as we'll cover it all in this thread!
Member → HelperIt's no secret we have an amazing recruitment team ready to handle all of your applications. When you create an application, it gets added to the list of dozens of other applications. A new application will appear at the top of the list, which is why our team always starts handling applications from the bottom. This is in an attempt to ensure everyone's application gets handled between 1-3 days.
Our desire is to have this process be amazingly fast!(Unfortunately, a lot of these applications do get denied. In fact, according to Priley's statistics, only 1.3% of applications make it to the successful stage. Prior to 2020, this was 0.1%.)
Considering StageIf an applicant meets the minimum requirements and does not get denied right away, they are being considered. We use this stage to filter out the candidates we deem unfit and where we move the ones that really stand out along in the process. In this stage, the recruitment team takes a deeper look into each applicant, into their posts and report history, to try to figure out if they are dedicated and a good fit overall.
Sadly not everyone is accepted. This can happen for multiple reasons; we might feel their activity is not satisfactory, or that their behaviour is not up to our standards, or a combination of those and other factors. If the applicant doesn’t go through, we always explain the reason behind our decision in the denial message. If you want to improve your chances of making it through, check the Applicant Guidelines section on this article for some qualities we are looking for!
Meanwhile, if an applicant is one of those that stood out, they move on to the interview stage!
InterviewThis may be one of the scariest moments for our applicants. Just the thought of getting in a one-on-one call with a SrModerator seems frightening. Yet, afterward, a lot of candidates feel relieved as it wasn’t too bad of an experience.
One of the most important things for us during this whole journey is guidance. We have all been there, even I had interviews back in 2017. We know how stressful it can be, which is why we want it to be as relaxed as possible. The last thing we want to achieve with our interviews is scaring or stressing out our applicants.
There are a lot of backend things we need to take care of when setting up the Discord. For most of it, we, unfortunately, can’t go too much into detail. However, sometimes things do not go as planned.
Steps & Double CheckingWhen adding waves, we have to go through a few steps in order to be fully prepared for that wave. We need to make sure all the groups are properly divided. Depending on numerous factors such as languages, time zones, and versions; we try to put people together who are a good fit. Usually, we prioritize version first, then language, then time zone.
These Helper groups need to have Mentors and even SrModerators assigned to them. Mentors are the main teachers during the trial, ensuring our Helpers reach their full potential to work their way to the Mod rank. They handle their reports, handle training sessions, and overall chat, all while ensuring our Helpers have a fun and meaningful experience. SrMods are the backup, so to speak. They are there to help out mentors when necessary, along with providing our Helpers with daily reports.
Once we have our groups in place, it's time to add the necessary equipment to get the ball rolling. We work a lot on Notion as it allows for us to get everything organized and keep it all simplified for Helpers. Once the templates are all in place, we are good to go!
Then when everything is ready behind the scenes, we'll start inviting our Helpers.
Wave ChangesOne of the things you might have noticed by now is that trials have become a lot shorter. Months ago, we did not have a set in stone trial that gave us the necessary flexibility to structure our waves. Waves could take up to months before the final Helper got promoted.
The length in time between becoming a Helper and the last one becoming a mod would cause fewer waves. Since we now have almost doubled our efficiency, we can take on twice as many waves as before. This ultimately leads to faster considering stages as well!
Half a year ago, it could take up to four months for someone to move from the considering stage to the interview stage. At this moment in time, the average waiting time has been decreased to a month! What an upgrade! (We try to plan our waves as precise as possible. Our goal is to let a new wave in when our current wave has finished its trial.)
What Makes It All A Trial?Faster waves do not suddenly happen overnight. In order to do so, we had to change the trial as a whole. Our current system did not meet up to the expectations of the word trial. There was an extremely high success rate and almost everyone who got to Helper, eventually got to Moderator. Therefore, the whole aspect of a trial completely falls apart. We wanted to change it up, which has been an adjustment for us all.
Our main goal was to shorten waves and make them more challenging. Therefore, we went from having very flexible waves to now having a more structured trial, keeping it to a rough twenty days in length. When the trial is completed, a Helper either has a chance to succeed or fail. How that works will be discussed in a later topic. Everything within the trial remains the same, but the length of it has decreased quite a bit but remains slightly flexible if there is a specific reason that the Helper needs a little more time.
When a Helper completes their trial and meets up to the expectations required to be considered Mod-ready, they get a chance to take on the final test. This will decide whether they get promoted or, unfortunately, removed from the team. These results are considered alongside their entire trial period.
In the past, most Helpers had the chance to do a second test in case they failed the first one. As of now, we changed it to one chance. One chance might seem harsh, but roughly 70-80% of all Helpers succeeded on their first try. However, do not worry, just because you may fail, doesn't mean you're blacklisted or excluded. If you do fail the trial, you'll get a small time-out and are always welcome to apply again in the future! This ultimately shows your dedication and perseverance! We encourage people to try again because sometimes all you need is another chance. As the saying goes, hard work pays off!
There are several other changes we made during our brainstorming sessions, but there is too much to cover in this thread. We have been thinking about these changes for almost two months, and with these changes in mind, we as a team are extremely proud of where we're at right now and being able to watch the system evolve over the years.
Taboo?Unfortunately, a trial is meant to bring ups and downs. It's a learning process for everyone and will not always bring the perfect outcome. We know it came as a surprise to everyone that quite a few Helpers got demoted over the past few months. Removals from the Helper team rarely happened before and therefore, everyone associated it with a bad thing. When you see someone getting removed from the team, you can only think of one reason: they did something bad. However, that is no longer the case!
The trial has gotten slightly tougher and Helpers have less time to finish the trial compared to how we handled it months ago. This includes the requirements a member needs to apply for the position. With the changes to those, we had desired to allow for us to train the Helpers rather than have a 'Mod ready' mentality. However, this does mean some may not be able to meet up to the standards, while others might just need more time. Just know this is not a bad thing at all! If you see someone getting removed from the trial, give them a little support! I'm sure they'll all appreciate it!
Fun StatisticsJust like the last Behind The Cube I thought it would be fun to add some fun statistics. All data starts after the implementation of forums applications from February 7, 2020:
- In general, roughly 6,400 applicants were unsuccessful
- On the flip side, roughly 100 applicants were welcomed to the team! (Some multiple times)
- Both combined currently give the position an acceptance ratio of roughly 1.5%
- 72 Helpers made it to Mod
- Our most common reasons for denial are inactivity and bad behaviour.
Thank you!We've made these changes with one reason in mind: to make our Helpers the best version of themselves, while ensuring we have a smooth process along the way! Our applicants are always our number one priority and we want what's best for them. Our system is far from perfect, but we're learning every day!
Thank you all for reading all the way through! Good luck to everyone who wants to apply!
