Hi!
If you’re somewhat active on the CubeCraft discord you’ll most likely now I’ve spend part of last month making graphs about activity in the discord. This thread will be dedicated towards Staff Help since that has been running for a month minus one day, and the other haven’t. I’ll likely make a second thread when the rest has been running for a month since I like doing it :D
I've littered in some questions during my own observations, these are written in italic!
Before you make conclusions with the graphs, please read the remarks and notes very well. There are subtle difference between what you might think a graph means and what it actually means. I'll put all remarks and notes in quotes like so:
Bit of explanation on the graphics site;
Every bar graph has colour, these indicate in which 20% region of the date the bar is.
First remarks
It is very obvious that staff helped is mainly staffed by the same people. And that Warz is an absolute mad-lad with more than a thousand replies in staff help over the last month, with second up runner only having 57,3% of Warz' total replies. Using the Percentages tag we see that Warz has 7,0% off the total messages. Cathie comes close with 6,5% since she has received Helper rank. Which staff member would you love to make an appearance in the top 40% next month? Don't tag them!
Looking at the longest time frame, the most active time lays between 21h00 and 22h00. And overal are most questions asked after four in the afternoon until around one in the morning. This might be explained by EU players coming home from school/work/... and NA players waking up. But do you have an explanation why six to seven in the morning spiked the last two weeks?
But oh no! The downtime is horrible, while the amount of messages from seven to eight in the morning is only five times less than from four to five in the evening. The reply times has been multiplied by 8,5!!
We can safely conclude that EU staff members rule! Do you have any other insight?
Quize time: What would be the worse time to ask a question down to 10min specific (use the left graph). Ignoring the 3 highest spikes as per the remark.
No more graphs
This has been amazingly fun to make, so I'll be doing it again next month with an all time (I.e. from 2022-05-11) and a last month recap. Including and English General and all other channels section!
Do you have some extra idea's for new graphs? Please do tell!
Any thing you noticed and I didn't? Tell us!
Brought with love by Fesa and the Python programming language
If you’re somewhat active on the CubeCraft discord you’ll most likely now I’ve spend part of last month making graphs about activity in the discord. This thread will be dedicated towards Staff Help since that has been running for a month minus one day, and the other haven’t. I’ll likely make a second thread when the rest has been running for a month since I like doing it :D
I've littered in some questions during my own observations, these are written in italic!
Before you make conclusions with the graphs, please read the remarks and notes very well. There are subtle difference between what you might think a graph means and what it actually means. I'll put all remarks and notes in quotes like so:
Bit of explanation on the graphics site;
Every bar graph has colour, these indicate in which 20% region of the date the bar is.
- 80% to 100% is red
- 60% to 80% is orange
- 40% to 60% is yellow
- 20% to 40% is green
- 0% to 20% is blue
First remarks
Quick overview of the last month
It is very obvious that staff helped is mainly staffed by the same people. And that Warz is an absolute mad-lad with more than a thousand replies in staff help over the last month, with second up runner only having 57,3% of Warz' total replies. Using the Percentages tag we see that Warz has 7,0% off the total messages. Cathie comes close with 6,5% since she has received Helper rank. Which staff member would you love to make an appearance in the top 40% next month? Don't tag them!
Who is asking questions and when are questions being asked?
Shifting the "Forums" role percentage to not include members of the staff team makes players with no roles the most frequent seekers for help in Staff Help with a grand total of 44,4% of all messages. Players with a connected Java account are slight more in need of answer in contrast to players with a connected Bedrock account with 31,3% to 30,9% of all messages. Both the highest rank for each version sends to most messages in staff help (these are Obsidian rank and Vip lvl 5 for Java and Bedrock respectively). My biggest surprise was the Admin team having more messages than the bottom three ranks on Java edition! What surprised you the most?
Looking at the longest time frame, the most active time lays between 21h00 and 22h00. And overal are most questions asked after four in the afternoon until around one in the morning. This might be explained by EU players coming home from school/work/... and NA players waking up. But do you have an explanation why six to seven in the morning spiked the last two weeks?
Staff Help is so slow! But how slow is it really?
It is quite obvious that the graphs seems to be inverses of each other. Which is to be expected, less staff members and questions results in longer wait times. During the most active hours, as concluded in the last section, the average wait time would be 9min8s! This is more than acceptable in my eyes, so players during these time are not allowed to complain hooray!
But oh no! The downtime is horrible, while the amount of messages from seven to eight in the morning is only five times less than from four to five in the evening. The reply times has been multiplied by 8,5!!
We can safely conclude that EU staff members rule! Do you have any other insight?
Quize time: What would be the worse time to ask a question down to 10min specific (use the left graph). Ignoring the 3 highest spikes as per the remark.
No more graphs 
This has been amazingly fun to make, so I'll be doing it again next month with an all time (I.e. from 2022-05-11) and a last month recap. Including and English General and all other channels section!Do you have some extra idea's for new graphs? Please do tell!
Any thing you noticed and I didn't? Tell us!
I still want more graphs!
I can also make graphs like the one below for a specific staff member, if you are interested!How does it work?
Read the code on my GitHub!Brought with love by Fesa and the Python programming language
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One day I might return if I get motivation to apply again
