"frustrated" is an overused word by the cc staff yet it directly says what we feel, frustrated. Doesn't using the word everyday describe how the Cubecraft community feel? why doesn't Cubecraft get that the community's opinions matter, we don't make suggestions or give feedback for nothing, we make feedback because Cubecraft have places that need improving, whether it be bugs, general server stuff or new content.
I see most of Cubecrafts problems in two areas; Sentinel and Bugs. Both of these cause the most frustration among the Cubecraft community, these are ones that come up in staff help and support everyday and they are things the community really want improved.
Yes bugs have improved in the sense more moderators have the ability to look at bug reports and accept them but how does that mean anything to the cubecraft community, bugs are still as slow as ever to get fixed? without devs to actually fix the bugs that you put in your bug tracker there is no need to put them there. These extra moderators are just an excuse and cover for what really goes on behind the scenes; nothing. You may as well go back to your old system of 2 people doing bug reports because its changed nothing besides the response time of a bug report, it does in no way change how fast bugs get handled.
I mean i have had bugs reported from the TD update from months and months ago that have not been fixed; which are very much game changing. And at first you act as tho its gonna be fixed ASAP literally the word "ASAP" is constantly being used, yet what does ASAP actually mean to Cubecraft? it means as soon as we get enough complaints or get enough people spamming us to fix it?
I mean i reported most of these bugs a long long time ago under the instruction of the -then- bug team, and i was happy to hear they would be looked at asap and sure enough i wasn't disappointed, they were looked at immediately by the 2 person bug team, it stops there tho, the dev team wanted nothing to do with it, the td update dev had already moved onto his next project. they haven't even been touched on yet. And i started a conversation about the Top players in td still being removed, and apparently it was removed because it was causing a win bug; "The top players not being there is intended I'm fairly sure - we figured out that that was the issue that was causing the win looping thing in TD, so we removed it temporarily until a proper fix is out.", now "temporarily" this messages dates back to the 04/02/2021, the definition of temporarily; "for a limited period of time; not permanently.", did you not fix the td looping bug, or just don't want to take the little amount of time to re-add the top players?
Now we as the Tower Defence community checked up on it a while later because we took "ASAP" and "temporarily" literally, little did we know it was Cubes "ASAP" not the literal ASAP, here is us checking up on it; "Was the TD Top players bug forgotten about?" and our answer; "nah not forgotten - will likely be fixed once [developer] is available, but he is not as he has another project to be focusing on :]" - 10/03/2021, well a month seems good, right? nah. here we are in september without it even looked at, and it's not like we haven't pushed on it being looked at, but you know we are the community of Cubecraft Games what's the use in listening to us!
I have a large amount of examples as long as this about bugs but i don't want to bore you with those..
I also have seen a large amount of Sentinel complaints in my time here at the Cubecraft community, I understand an anti-cheat cant be perfect, don't get me wrong -and Cubecraft do an excellent job at showing an anti cheat cant be perfect- but its not an excuse to treat players with absolut disrespect when they are appealing, telling them to be "patient" at what sometimes is a 2 week response time or even no response time is just absurd
Most players who appeal just genuinely want to get unbanned , but Cubecraft have been thought to treat everyone as a hacker rather than as a victim of a far to often false ban by "Sentinel".
Yet you assure the person to "calm down" and explain everything that happened in there appeal and then go on with your day.. shame on Cubecraft to treat people like that who have been false banned by your anticheat for your own mistake. I can understand you do unban people from false sentinel bans but it doesn't take from the fact that the process is confusing and overall work for the victim of your systems failure to do its job. Banning hackers is an excellent job done by Cubecraft i rarely see hackers anymore, unfortunately as a result of that i see far too many people being banned by sentinel unfairly and being treated as tho its normal and they should just go through there appeal site and if that doesn't work they should email the sentinel team. Why email? do young bedrock players really have email or know how to email or come forward to a discord server or a forums to say they've been banned? i doubt it to be honest. at least keep it to your own forums and report sight rather than bringing an email into it. Maybe its easier but its more work and harder to keep track of for people who don't understand or are younger. i doubt most people banned even understand why they've been banned and just take it..
There is a lot of things the community would love to see improved on Cubecraft games - things we've been asking for for a very long time - but unfortunately these community requests must be put on hold while your own "internal" projects proceed as normal.. what we need most right now is a good community manager, one who interacts with the community they manage, yk like younisco would have.
Hopefully some day there may even be a few community managers because i see no other solution for the community being listened to. Cubecrafts biggest flaw is not using what is most important and that is there community.
or vote disagree 
, and maybe tell me why if you want idm
or vote disagree 
, and maybe tell me why if you want idm
(i know it’s probably not that easy or you’d have done it already xD)
) the point is that we just need some way to actually see something is happening instead of having to make a thread every few months again to finally hear smth about it.
