Prevent another blocked connection

[Silenz3]

Hey,
On the 8th of June I got a blocked connection. I contacted staff as my account as well as my little brother his account was not banned.
Seems that there was somebody with the username ThrowingSmoke playing on our IP or something.
As my little brother and I do not own/play/know who ThrowingSmoke is it's quite frustrating to not be able to play on the server.
I just had to accept it, a 1 week ban on that account and after the blocked connection would expire we could play again.
At the time of this post ThrowingSmoke is already unbanned for 3 days and I still see the blocked connection thing. I think it would at least be nice to know when this will expire (see this as a suggestion)
I'll probably just have to wait but I was wondering how can I prevent this from happening again?
Feel free to comment on this post or contact me in the discord server.
Silenz3

 

[Troublesomee]

Hi there!

That's unfortunate... but there is something you can do! First of all, if you want more information regarding blocked connections, click here

You have been unbanned but are still seeing a blocked connection screen after three days, correct? If so, shoot a message to support@cubecraft.net and they will guide you through.

All the best!

 

[Silenz3]

thx, I didn't see the ''mail here if not unbanned after 1 day part''
I mailed them, hope to be able to play luckyblock soon
Thx for your help.

 

[Silenz3]

@CALLMESCOTT I got an automated reply on my email.

 

[Silenz3]

Hi there

If you are banned on our Java or Bedrock networks, please submit your appeal at https://appeals.cubecraft.net/

Are you seeing a blocked connection message? To find out more about that click here: https://cbecrft.net/blocked

We are unable to help you with bans or blocked connections on this platform, we can only help you with the store, sales or general inquiries.

If you wish to discuss your ban, or your appeal was denied, please get in touch with a community staff member via our Forums or Discord server. They will show as “Moderator” on these platforms.

Forums: https://www.cubecraft.net/
Discord: https://discord.gg/cubecraft

Was your issue not about a ban or blocked connection? If so please reply to this message and a customer support agent will respond as soon as possible.

Thanks,
The CubeCraft Team

 

[Troublesomee]

@CALLMESCOTT I got an automated reply on my email.

Hi there

If you are banned on our Java or Bedrock networks, please submit your appeal at https://appeals.cubecraft.net/

Are you seeing a blocked connection message? To find out more about that click here: https://cbecrft.net/blocked

We are unable to help you with bans or blocked connections on this platform, we can only help you with the store, sales or general inquiries.

If you wish to discuss your ban, or your appeal was denied, please get in touch with a community staff member via our Forums or Discord server. They will show as “Moderator” on these platforms.

Forums: https://www.cubecraft.net/
Discord: https://discord.gg/cubecraft

Was your issue not about a ban or blocked connection? If so please reply to this message and a customer support agent will respond as soon as possible.

Thanks,
The CubeCraft Team

Strange... does your error code start with a 'v' or a 'c'?

 

[Silenz3]

It starts with a C

 

[Troublesomee]

It starts with a C

Alright, thank you. Just making sure.

I suggest waiting for a staff member to notice your issue so they will be able to help you out.

 

[patito]

Hi! The message you received is automated, since you likely said the word "ban" or "banned" in your email to us. I'll be responding to tickets in a few minutes, so I'll be able to look into your blocked connection then. You can reply to my email if you have any other questions!

~Thread locked