So players can't speak in Chinese because the staff don't know enough to understand it?Lets put it this way. Players are swearing in Chinese and either staff members or players doesn't understand what they are saying, what would you do? Staff can't confirm if a Chinese player is swearing when they don't understand it. They can't even google translate it. The words that you can use now is understandable for other players and you actually have to deal with it.
B.S. You're basically chasing away a huge player base. And can't Google translate? There's an app where you can draw in the strokes and it will give a list of options for what the "English spelling" would be. Of course it's easy for you to say that this isn't necessary, considering you speak English as a first language (I'm assuming).