I'll go back into my logs and actually see if i still have the video, I probably do.... and somewhere on here they should have a record of it... but from now on I'm running bandicam on all games and will start recording and we'll see if they actually do things these days cause there seems to be a large increase of hackers in the past 2-3 weeks and I still NEVER see staff in any egg war lobbies...
Maybe I'm looking for them in the wrong place? Maybe someone could let me know where to find staff online? Cause jumping lobby to lobby asking if any staff is on is useless. At least on egg war lobbies in the evenings EST.
Well one reason you might not see us at all (and you sorta mentioned this earlier) is that most of us are always in vanish. As for ingame, there are only so many mods online, and a lot of them enjoy playing games other than eggwars. If you have questions that need immediate answer for bugs/glitches/whatever else, we have a discord channel setup just for that. You will have your question answered much faster there than anywhere else.
For banning cheaters ingame, like I said above, there are only so many of us able to be on at a time. It would’ve impossible for us to monitor every game. And having a way to summon a staff member would also be really inefficient as it would be abused and just waste staff time due to false summons. It is way more efficient to record the exact time someone was cheating and report it. We are able to handle reports much faster (and accurately) with this system.
For the denied report you mentioned, we do not show any favoritism and we do not exempt people from breaking the rules. If the report was denied, it was for a legitimate reason such as the person already having been punished by a different report, the evidence was insufficient, or the person was not actually breaking any rules.
If you have any further questions on any of this, feel free to start a pm with me. :)